Customer Care

Questions on an order? 

Have any questions or concerns? 

We’re always ready to help!



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What is your shipping policy?

Shipping has a flat rate fee of $7.00. Orders are shipped the same day the order is placed, if made after 6pm eastern ,the order will be shipped the following morning. We ship through UPS and you should expect your order within 3 to 7 days. If you need your order sooner please contact us and we will make accommodations for you. Please include your Full name, address, and items you ordered. Thank you, we appreciate your business, A'Lauri Ambience


What are your delivery option?

​We ship through UPS, if a customer prefer another shipping method (such as USPS) please contact us so that we may do so.  


How do I track my order?


The system will generate a customer receipt that will be emailed to them.  If you want to request a tracking number please email me at

What is your returns policy?


  • You are entitled to exchange clothing for size IF the item is returned in the original purchase conditions; including the original product packaging and labels.  

  • Please be advised that exchanges must be processed within 7 days of receiving your item.  

  • Store credit will be given for all returned merchandise. If merchandise is returned after 7 days their will be a 10% deduction from your original store credit to cover any restocking fees.